Difference between revisions of "Ultrasonix troubleshooting"
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If the built-in screen has gone dark and the external displays are also dark, try these steps: |
If the built-in screen has gone dark and the external displays are also dark, try these steps: |
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| − | * Make sure the external monitors are turned on. Check the power. |
+ | * Make sure the external monitors are turned on. Check the power cords. |
* Check all video connectors to ensure they are properly seated. |
* Check all video connectors to ensure they are properly seated. |
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| + | If there is still no display, it is possible that the Ultrasonix has chosen a video mode that the external monitors are not capable of displaying. Normally in this situation you will notice that the external monitors will display the Ultrasonix splash screen and boot options on a restart, then go dark when Windows begins starting. The following steps should fix this situation. |
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| + | * If the built-in monitor is dark, wait at least 60 seconds after boot for Windows to finish starting. Press Ctrl-Shift-t (all three keys simultaneously), which should force the external monitor to be used as the primary display and turns off the built-in display. Now you should be able to see what you are doing. |
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| + | * To enable display to both the built-in and external monitors, press Ctrl-Alt-F12 (all three keys simultaneously) to pull up the Intel Graphics Control Panel. Under General Settings select the Clone Dell 1905FP profile and click OK. |
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Revision as of 11:19, 26 May 2016
Troubleshooting the Ultrasonix system
The major problem we have with the Ultrasonix Tablet is that the built-in display often flickers and sometimes goes dark. The Ultrasonix has a port for an external monitor, and normally there is a splitter plugged into this port so that we can have one external monitor inside and one outside the soundbooth.
If the built-in screen has gone dark and the external displays are also dark, try these steps:
- Make sure the external monitors are turned on. Check the power cords.
- Check all video connectors to ensure they are properly seated.
If there is still no display, it is possible that the Ultrasonix has chosen a video mode that the external monitors are not capable of displaying. Normally in this situation you will notice that the external monitors will display the Ultrasonix splash screen and boot options on a restart, then go dark when Windows begins starting. The following steps should fix this situation.
- If the built-in monitor is dark, wait at least 60 seconds after boot for Windows to finish starting. Press Ctrl-Shift-t (all three keys simultaneously), which should force the external monitor to be used as the primary display and turns off the built-in display. Now you should be able to see what you are doing.
- To enable display to both the built-in and external monitors, press Ctrl-Alt-F12 (all three keys simultaneously) to pull up the Intel Graphics Control Panel. Under General Settings select the Clone Dell 1905FP profile and click OK.
