Robert J.
Glushko
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Cognitive
Science Program
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glushko@berkeley.edu
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215
University Hall (office)
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(510) 388-3366 (voice)
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101
Stephens Hall (mail)
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University
of California, Berkeley CA 94720-4600
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University
of California, San Diego
Ph.D. (Cognitive Psychology) 1979
Wang
Institute, Tyngsboro MA
M.S. (Software Engineering) 1985
Stanford
University
B.A. (Experimental Psychology) 1974
University
of California, Berkeley -- Cognitive Science Program
Adjunct Full Professor, 7/17 - present
University
of California, San Diego -- Department of Cognitive Science
Visiting Professor, 9/19 - 12/19
University
of California, Berkeley -- School of Information
Adjunct Full Professor, 1/03 - 6/19
Lecturer, 1/02 - 12/02
School of Information, 2002-2017
Faculty Director, Center for Next Generation Teaching &
Learning, 2009-2011
Director, Information and Service Design Program, 2006 -
2010
Certificate of Distinguished Teaching, 5/02
Award for "Best Faculty Mentor to Students," 5/07
and 5/11
Commerce
One, Inc. (Pleasanton and San Francisco, CA)
Engineering Fellow, 11/00 - 3/03
Director, Document Engineering, 1/99 - 11/00
Responsibilities at Commerce One included:
·
Primary
architect and evangelist for company's XML strategy
·
Management
of all XML "document engineering" efforts, especially the XML Common
Business Library, a set of "building blocks" for the XML documents
that enable B2B services.
·
Management
of all company involvement in ebXML, W3C, UN/CEFACT,
XML.ORG, OASIS, RosettaNet, OTP, CommerceNet,
Microsoft Biztalk, OBI, and other standards bodies and industry organizations.
Veo
Systems, Inc. (Palo Alto, CA)
6/97-1/99 (Veo Systems was
acquired by Commerce One in 1/99).
·
One
of the founders of an electronic commerce start-up that developed technology
for XML-based marketplaces and trading communities.
·
Served
as Principal Investigator and Program Director for a joint venture research
program on "Component-based Commerce" (from 9/97-12/99) partly funded
by a multi-million $ grant from the Department of Commerce (NIST) Advanced
Technology Program.
·
Co-inventor
on three US patents
o Market makers
using documents for commerce in trading partner networks (#6,125,391)
o Participant
server which process documents for commerce in trading
partner networks (#6,226,675)
o Tool for building documents
for commerce in trading partner networks and interface definitions based on the
documents
(# 6,542,912)
Passage
Systems, Inc. (Palo Alto, CA)
Co-founder and Chief Scientist, 6/92-5/97
·
Evolved
from Hypertext Engineering consulting firm into a multi-million $ company with
over 50 employees.
·
Passage
Systems specialized in high-volume publishing solutions in which complex
technical information is simultaneously published to the Internet / Intranet,
on CD-ROM, and in print without manual re-tagging from source formats
Hypertext
Engineering (Atlanta, GA)
Founder and Principal, 3/91-5/92
Search
Technology (Atlanta, GA)
Principal Scientist, 9/87-3/91
Software
Engineering Institute, Carnegie-Mellon University (Pittsburgh, PA)
Manager, Technology Transition Methods, 1986-87
AT&T
Bell Laboratories (various NJ locations)
Member of Technical Staff, 1979-85
Member
of the Advisory Board for the UC Merced Gallo School of Management
(2021-present)
Member
of the Board of Directors of OASIS, an
international consortium that drives the development, convergence, and adoption
of "open standards for the global information society" (2005-2010)
Member
of the Board of Directors of Open
Data Foundation, dedicated to the adoption of global metadata standards for
statistical data (2005-2012)
Member
of Board of Advisors for Rearden Commerce, Inc. (2003-2012)
Member
of the Board of Directors for Out2.com (2001-2005)
Participant
in national and international standards activities
Universal
Business Language (2001-2005)
Digital
Rights Language (2002-2004
ebXML
(1999-2001)
eCo Framework (1998-99)
Reviewer
for numerous service design, user interface, hypertext, cognitive science XML,
SGML, and online publishing conferences and journals
Managed
tutorials program for ACM International Conference on Hypertext (1991, 1993,
1994)
Honorary
Lifetime Member of the Cognitive
Science Society
Distinguished
Service Award from the UCSD Alumni Association, June 2007.
Named
one of "50 Alumni Leaders" by UCSD Alumni Association for UCSD 50th
Anniversary Celebration, May 2011
Glushko,
Robert J. (Editor). THE DISCIPLINE OF ORGANIZING: (4th edition), O'Reilly
Media, 2016
- Published in three different configurations of
"core" and "discipline-specific" content:
- Professional Edition
- Informatics Edition
- Core Concepts Edition
·
freely downloadable
from ISchools.org or from Berkeley.pressbooks.pub.
Glushko,
Robert J. (Editor). THE DISCIPLINE OF ORGANIZING: (3rd edition), O'Reilly
Media, 2015
- Published in two different configurations of
"core" and "discipline-specific" content:
- Professional Edition
- Core Concepts Edition
Glushko,
Robert J. (Editor). THE DISCIPLINE OF ORGANIZING: (2nd edition), O'Reilly
Media, 2014
- Published in two different configurations of
"core" and "discipline-specific" content:
- Professional Edition
- Core Concepts Edition
Glushko,
Robert J. (Editor). THE DISCIPLINE OF
ORGANIZING. MIT Press, 2013
Glushko,
Robert J. & McGrath, Tim. DOCUMENT ENGINEERING:
Analyzing and Designing Documents for Business Informatics and Web Services.
MIT Press, 2005
Glushko,
Robert J. The Psychology of Phonography: Reading Aloud by Orthographic
Activation and Phonological Synthesis. (1979 Doctoral dissertation, University
of California, San Diego).
Peer-Reviewed
Journal Articles
Glushko, Robert J. "Seven Ways to
Make a Data Science Project Fail, " Data and Information Management,
2023.
Glushko, Robert J., and Freeman,
Graham. "Music
as an Organizing System: Using an Information Architecture Approach to
Understand Musical Complexity," Journal
of Information Architecture, 6(2), 9-24, 2021.
Freeman, Graham, and Glushko, Robert
J., "Organization, Not Inspiration: A Historical Perspective on Musical
Information Architecture," Knowledge
Organization, 46(3), 161-170, 2019. PDF
Glushko,
Robert J., "The Discipline of Organizing," Bulletin of the
Association for Information Science and Technology, 40(1),
October-November 2013. PDF
Glushko,
Robert J., and Nomorosa, Karen J. "Substituting
Information for Interaction: A Framework for Personalization in Service
Encounters and Service Systems," Journal of Service Research,
16(1), 21-38, 2013. PDF
Glushko,
Robert J. "Describing Service Systems," Human Factors and
Ergonomics in Manufacturing & Service Industries, 23(1), 11-18, 2013. PDF
Glushko,
Robert J. & Tabas, Lindsay. "Designing
Service Systems by Bridging the 'Front Stage' and 'Back Stage'",
Information Systems and E-Business Management, 7(4):407-427, 2009. PDF
Wilde,
Erik & Glushko, Robert J. "Document Design Matters", Communications
of the ACM, 51(10):43-49, October 2008. PDF
Wilde,
Erik & Glushko, Robert J. "XML Fever," Communications of the
ACM, 51(7):40-46, July 2008 PDF
(also published in ACM
Queue, 6(6):46-53, October 2008).
Glushko,
Robert J., Maglio P., Matlock T., & Barsalou L.
"Categorization in the Wild," Trends in Cognitive Sciences,
12(4): 129-135, April 2008, http://dx.doi.org/10.1016/j.tics.2008.01.007 Abstract
Glushko,
Robert J. "Designing a Service Science Discipline with Discipline", IBM
Systems Journal, 47(1): 15-27, 2008 PDF
Glushko,
Robert J., Tenenbaum, J., & Meltzer, B. "An XML framework for
agent-based e-commerce," Communications of the ACM 42(3):106-114,
March 1999. PDF
(republished in The Journal of
Electronic Commerce, 12(2), 38-44).
Meltzer,
B., & Glushko, R. "XML and Electronic Commerce: Enabling the Network
Economy," ACM SIGMOD. (27(4), December 1998 PDF
Glushko,
Robert J. "How practical is Practical SGML?", Journal of Computer
Documentation, 20(2), 39-43, 1996. PDF
Glushko,
Robert J. & Kershner, K. "Silicon Graphics
IRIS InSight: An SGML success story," Technical
Communication, 40(3), 394-402, 1993. PDF
Samuelson,
Pamela & Glushko, Robert J. "Intellectual Property Rights For Digital Library And Hypertext Publishing Systems," Harvard
Journal of Law & Technology, 6(1): 237-261, 1993 PDF
Samuelson,
P., Denber, M., & Glushko, R. "Developments
on the intellectual property front," Communications of the ACM,
35(6), 33-40, June 1992. PDF
Glushko,
Robert J. "Seven ways to make a hypertext project fail,"
Technical Communication, 39(2):226-230, 1992. PDF
(republished in Readings in Human-Computer
Interaction: Toward the Year 2000, 2nd Edition. Ronald M. Baecker, Jonathan Grudin, William
A.S. Buxtin, Saul Greenberg (Eds.))
Glushko,
Robert J. "Designing a hypertext electronic encyclopedia,"
Bulletin of the American Society for Information Science, 16(3):14-17,
1990
Glushko,
Robert J. "Using off the shelf software to create a hypertext electronic
encyclopedia," Technical Communication, 37(1):28-33, 1990
Samuelson,
Pamela & Glushko, Robert J. "What the user interface field thinks of
the software copyright "look and feel" lawsuits (and what the law
ought to do about it)," ACM SIGCHI Bulletin,1990, 22(2), 13-17. PDF
Samuelson,
Pamela & Glushko, Robert J. "Comparing the Views of Lawyers and User
Interface Designers on the Software Copyright "Look and Feel"
Lawsuits," Jurimetrics, 30, 121 (1989) PDF
condensed version published as "Survey on the Look and
Feel Lawsuits," Communications of the ACM, (May 1990, 33(5),
483-487). PDF
Glushko,
Robert J. "Further Complications for Dual-route Theory," Behavioral
and Brain Sciences, 8(4), December 1985, 712-713.
Glushko,
Robert J. & Bianchi, M. "On-line documentation: Mechanizing
development, delivery and use," Bell System Technical Journal,
61:1313-1323, 1982 PDF
Glushko,
Robert J. "The organization and activation of orthographic knowledge in
reading aloud," Journal of Experimental Psychology: Human Perception
and Performance, 5:674-691, 1979.
PDF
Glushko,
Robert J. & Cooper, Lynn. "Spatial comprehension and comparison
processes in verification tasks," Cognitive Psychology,
10:391-421, 1978. PDF
Tansley, B. & Glushko, R. "Spectral sensitivity of
long-wavelength-sensitive photoreceptors in dichromats determined by elimination
of border concepts," Vision Research 18:699-706, 1976 PDF
Glushko,
Robert J. "Pattern goodness and redundancy revisited: Multidimensional scaling
and hierarchical clustering and analyses," Perception and
Psychophysics, 1975, 17, 158-162.
Peer-Reviewed
Conference Publications
Glushko, Robert J., "The Discipline of Organizing" Meets "Data Science," Position paper for Workshop on
"Information Science to Data Science: New Directions
for ISchools,” IConference 2017, Wuhan China.
Glushko,
Robert J. "Collaborative Authoring, Evolution, and Personalization for a
'Transdisciplinary' Textbook", Open Sym '15,
19-21 August 2015. PDF
Maloney,
Murray, Glushko, Robert J., & R. Alexander Milowski.
"Using DocBook to Produce a Polyvalent Academic
Work", XML Prague, 14-15 February 2015. PDF
Wilde,
Erik & Glushko, Robert J. "Bridging the Gap between eBook Readers and
Browsers", eBooks: Great Expectations for Web Standards; A W3C
Workshop on Electronic Books and the Open Web Platform, 11-12 February
2013.
PDF
Glushko,
Robert J. "The Long and Winding Road to a Course on Service System
Design", Proceedings of the 2011 Art & Science of Service
Conference, June 2011. PDF
Glushko,
Robert J. & Tabas, Lindsay. "Bridging the
"Front Stage" and "Back Stage" in Service System
Design," Proceedings of the 41st Hawaii International Conference on
System Sciences, January 2008.
Glushko,
Robert J. "Modeling Methods and Artifacts for Crossing the Data/Document
Divide," Proceedings of IDEAlliance XML 2005
Conference, November 2005. PDF
Mano
Marks, Christine Jones, Chitra Madhwacharyula, &
Robert J. Glushko. "Architecture evolution of an application: Center in a
Box," Proceedings of IDEAlliance XML 2005
Conference, November 2005. PDF
Glushko,
Robert J. & McGrath, Tim. "Document Engineering: Analyzing and Designing
the Semantics of Business Service Networks," IEEE EEE05 International
Workshop on Business Services Networks, March 2005 http://portal.acm.org/citation.cfm?id=1063518
Bloodworth,
A., & Glushko Robert J. "Model-driven Application Design for a Campus
Calendar Network", Proceedings of IDEAlliance
XML 2004 Conference, November 2004. PDF
Glushko,
Robert J. & McGrath, Tim. "Patterns and Reuse in Document
Engineering," Proceedings of IDEAlliance XML
2002 Conference, December 2002. PDF
Glushko,
Robert J. & McGrath, Tim. "Document Engineering for e-Business," ACM
Symposium on Document Engineering. November 2002, 42-48. PDF
Glushko,
Robert J. "How XML enables Internet marketplaces and trading
communities," Proceedings of Graphics Communications Association
XML'99 conference. Philadelphia, PA (December 1999). PDF
Duncan,
P., Hunt, R., Rouse, W., & Glushko, R. "The Space Shuttle Fuel Cell
Tutor: A Hybrid Training Environment," Proceedings of the
International Conference on the Learning Sciences, 1991, 130-150.
Samuelson,
P., & Glushko, R. "Intellectual property rights for digital library
and hypertext publishing systems: An analysis of Xanadu," Proceedings of
the Third ACM Conference on Hypertext: Hypertext '91, 39-50. PDF
Glushko,
Robert J. "Transforming text into hypertext for a compact disc
encyclopedia," Proceedings of the ACM Conference on Human Factors in
Computing Systems: CHI'89, 293-298. PDF
Glushko,
Robert J. "Design issues for multi-document hypertexts,"
Proceedings of the Second ACM Conference on Hypertext: Hypertext '89,
51-60. PDF
Glushko,
R., Weaver, M., Coonan, T. , & Lincoln, J.
"Hypertext engineering": Practical methods for creating a compact
disc encyclopedia. Proceedings of the ACM Conference on Document Processing
Systems, 1988, 11-19. PDF
Glushko,
Robert J. Text development and management in Unix-based projects. Twenty-Eighth
IEEE Computer Society International Conference, 1984, 473-477. PDF
Glushko,
Robert J. "Lessons in the development of a document retrieval
system," Proceedings of the 44th American Society for Information Science
Annual Meeting, 1981, 17, 237-239.
Glushko,
Robert J. & Rumelhart, D. "Orthographically regular and irregular
words and pseudo-words: Pronunication by
analogy," Bulletin of the Psychonomic Society, 10(4): 276 1977.
Glushko,
Robert J. & Cooper, Lynn. "Comprehension and comparison of spatial
descriptions and visual figures," Bulletin of the Psychonomic Society,
8(4): 262, 1976.
Book Chapters
Glushko,
Robert J., "Foundations for Organizing Systems," Chapter 1 in
Glushko, Robert J. (Ed.), The Discipline of Organizing, 1-45, MIT
Press 2013.
Glushko,
Robert J., Wilde, E., & Hemerly, J.,
"Activities in Organizing Systems," Chapter 2 in Glushko, Robert J.
(Ed.), The Discipline of Organizing, 47-93, MIT Press 2013.
Glushko,
Robert J., Turner, D., McPherson, K., & Hemerly,
J., "Resources in Organizing Systems," Chapter 3 in Glushko, Robert
J. (Ed.), The Discipline of Organizing, 95-138, MIT Press 2013.
Glushko,
Robert J., McPherson, K., Greenberg, R., & Mayernik,
M., "Resource Description and Metadata," Chapter 4 in Glushko, Robert
J. (Ed.), The Discipline of Organizing, 139-187, MIT Press 2013.
Glushko,
Robert J., Mayernik, M., Pepe, A., & Maloney, M.,
"Describing Relationships and Structures," Chapter 5 in Glushko,
Robert J. (Ed.), The Discipline of Organizing, 189-234, MIT Press
2013.
Glushko,
Robert J., Annechino, R., Hemerly,
J., & Wang, L., "Categorization: Describing Resource Classes and
Types," Chapter 6 in Glushko, Robert J. (Ed.), The Discipline of
Organizing, 235-272, MIT Press 2013.
Glushko,
Robert J., Hemerly, J., Petras,
V., Manoochehehri, M., & Wang, L.,
"Categorization: Describing Resource Classes and Types," Chapter 7 in
Glushko, Robert J. (Ed.), The Discipline of Organizing, 273-316, MIT
Press 2013.
Petras, Vivien, Glushko, Robert J., Nomorosa,
K., Ekaterin, J. J. M., Park, H., & Marimpietri, S., "Interactions with Resources," Chapter
9 in Glushko, Robert J. (Ed.), The Discipline of Organizing, 363-400,
MIT Press 2013.
Glushko,
Robert J., "The Organizing System Roadmap," Chapter 10 in Glushko,
Robert J. (Ed.), The Discipline of Organizing, 401-436, MIT Press
2013.
Glushko,
Robert J. "Seven Contexts for Service System Design," in Maglio, P.
P., Kieliszewski, C, & Spohrer,
J. (Eds.), Handbook of Service Science, 219-249, 2010. PDF
Bianchi,
M., Glushko, R., & Mashey, J. "A software/documentation
development environment built from the UNIX toolkit," In H.J. Schneider
& A.I. Wasserman (Eds.), Automated tools for information systems design,
107-109, North-Holland Publishing Company, 1982. PDF
Glushko,
Robert J. "Principles for pronouncing print: The psychology of phonography," In A. Lesgold
& C. Perfetti (Eds.), Interactive Processes
in Reading, 1981 (pp. 61-84). Hillsdale, NJ: Lawrence Erlbaum.
Other Publications
Glushko,
Robert J., "Document," Article in The Language of Technical
Communication edited by Ray Gallon, XML Press 2016
Glushko,
Robert J., Foreword to Intelligent Content: A Primer by Ann Rockley,
Charles Cooper, and Scott Abel, XML Press 2015
Glushko,
Robert J., "Document Engineering," Article in The Language of
Content Strategy edited by Scott Abel and Rahel
Anne Bailie, XML Press 2014
Glushko,
Robert J. "The
Future of Ebook Production is Single-Sourced, "
Book Business, 9 July 2015.
Bechtel,
W., Behrmann, M., Chater,
N., Glushko, R., Goldstone, R., & Smolensky, P. "The
Rumelhart Prize at 10," Cognitive Science, 34:713-715, 2010
Center for
Document Engineering established by SIMS and e-Berkeley.
Berkeley Computing & Communications, 13(4), Fall 2003.
(September 4, 2003).
Developing
XML Vocabularies for Web Services.
Center for Document Engineering Technical Report 2003-1,
January 2003.
(co-authored with P. Garvey and C. Smith)
"Document
Engineering" for e-Berkeley at SIMS.
Berkeley Computing & Communications, 13(1), Winter 2003.
The
plug-and-play economy
Purchasing, (December 22, 2000, 72-74).
A
Survey of Hypermedia in the United States.
Le Centre De Hautes Etudes Internationale
D'Informatique. (http://www.le-cid.org)
Technical Report, 1993
Visions
of grandeur? The future of hypermedia.
UNIX Review, 1990, 8(2), 70-79.
Cognitive
and pedagogical implications of orthography.
Quarterly Journal of the Laboratory of Comparative Human
Cognition,
1979, 1, 22-26. Abstract
Rethinking
Reading, Rules, and Regularity: The Earliest Days of PDP.
Parallel
Distributed Processing and the Emergence of an Understanding of Mind: A
Symposium in Honor of James L. McClelland, (2018, September 28, Princeton)
Breaking
the Rules.
A Symposium in Honor of Don Norman, (2018, May 12,
University of California, San Diego)
The
Discipline of Organizing: A Framework for Achieving {Organizational Benefits,
the Benefits of Organizing}
Keynote talk at Innovations in
Knowledge Organization Conference 2016
(2016, July 21, Singapore).
Organizing
Single-Source Content for Authoring and Delivery of a
"Transdisciplinary" Textbook
Innovations
in Knowledge Organization Conference 2016, (2016, July 21,
Singapore)
Enhancing
Collaboration and Community for The Discipline of Organizing
Workshop
at ISchools Conference 2016, (2016, March 20)
Collaborative
Authoring, Evolution, and Personalization for a 'Transdisciplinary' Textbook
École
Nationale Supérieure des Sciences de l'Information et des Bibliothčques
(2016, February 23)
Information
Architectiure as an Organizing Discipline
Keynote at World
Information Architecture Day 2016, Lyon France
(2016, February 20)
Enhancing
Customer Experiences With Intelligent Content
Keynote
at Information Development World, (2015, October 2)
Collaborative
Authoring, Evolution, and Personalization for a 'Transdisciplinary' Textbook
Keynote at OpenSym 2015, (2015, August 20)
Authoring,
Designing, and Delivering Ebooks: A Research and
Practice Agenda
Workshop
at ISchools Conference 2015, (2015, March 24)
Creating
the Multivalent Book
Books in
Browsers 2014
(2014, October 24). PDF
Collaborative
Authoring, Use, and Maintenance of a Multidisciplinary "E-Textbook"
Books in
Browsers 2013
(2013, October 25). PDF
Bridging the Gap between eBook Readers and
Browsers
Position Paper for eBooks: Great
Expectations for Web Standards; A W3C Workshop on Electronic Books and the Open
Web Platform (2013, February 11).
The
Discipline of Organizing
Invited Lectures and Workshops at Schools of Information, other
institutions. and conferences
Northwestern
University (2017, April 19)
Drexel
University (2017, April 20)
L’Université de Lyon Architecture de l'information
(2016, February 19)
University
of Colorado, Boulder (2015, November 5)
Carnegie-Mellon
University (2015, June 16)
iSchool
Inclusion Institute, University of Pittsburgh (2015, June 15)
Universitat de Barcelona (2015, May 28)
University of Tennessee (2015, May 6)
Drexel University (2015, March 30)
Workshop
at ASIS&T, (2014, October 31)
iSchool
Inclusion Institute, University of Pittsburgh (2014, June 3)
Society for Technical Communication (STC), Northern
California Chapter (2014, May 16)
University
of Arizona (2014, April 21)
Workshop
at iConference2014, (2014, March 4)
Penn
State University (2013, October 11).
iSchool
Inclusion Institute, University of Pittsburgh (2013, June 6)
University
of Washington (2013, April 22).
University of
Pittsburgh (2013, April 8).
University
of Wisconsin, Madison (2013, April 5).
University
of Wisconsin, Milwaukee (2013, April 4).
University
of Texas, Austin (2013, April 3).
California Digital Library
(2013, March 28).
University
of California, Berkeley (2012, October 12)
Humboldt University, Berlin (2012, May 8)
University of Toronto (2012, April 13)
University of Western Ontario (2012, April 12)
University of Michigan (2012, April 11)
University of Illinois (2012, April 10)
University of Indiana (2012, April 9)
University of North Carolina (2012, April 6)
University of Kentucky (2012, April 5)
Intelligent Content Conference, Palm Springs (2012, Feburary 23).
Education
Innovation: 2013 and Beyond
Panelist at Rocketspace San Francisco, (2012, February 19).
The
Implications of Intelligent Content for eBooks
Invited Keynote talk at Intelligent Content 2013 (2013, Feburary 7).
Service
Systems and Distributed Cognition
Conference on Human Side of Service Engineering, San Francisco (2012, July
25).
Describing
Service Systems
Conference on Human Side of Service Engineering, San Francisco (2012, July
24).
Substituting
Information for Interaction
Colloquium talk at Technische Universitat Wien, (2012, May 4).
Substituting
Information for Interaction
Colloquium talk at University of Toronto, (2011, October
14).
Service Innovation Using
Design Patterns
Half-day Workshop for Amsterdam-Berkeley Leadership Program "
Driving Strategic Service Innovation" (2010, September 30).
Describing Service Systems
Frontiers in Service Conference, Karlstad Sweden (2010, June
12).
Two New Perspectives for Service System
Design: "Seven Contexts" and "Information vs. Interaction"
IBM Services Research Seminar Series, Almaden CA (2010, May 19).
New
Learning Practices and Paradigms
Next
Generation Teaching and Learning Symposium Berkeley CA (2010, April 17).
Intelligent Content: The Foundation
for Information-Intensive Systems and Services
Invited Keynote at Intelligent Content 2010
, Palm Springs CA (2010, February 26).
Service
Innovation Using Design Patterns
Service Research & Innovation Institute Summit, Half Moon Bay, CA (2010,
January 26).
Innovation and Markets for
Patents: A Case Study and Admonition.
University of Michigan, Program in Law, Economics &
Technology
Markets for Patents: Emerging Practices and Directions for Research, (2009, December 4).
Seven Contexts for Service
System Design
Bay Area SSME Lecture Series (2009, November 12).
Designing
Information-Intensive Service Systems
Frontiers in Service Conference, Honolulu (2009, October 31).
Seven Contexts for
Designing Service Systems
Invited Keynote at IEEE International Conference
on Services Computing , Bangalore (2009, September 20).
Designing "Service Systems"
Invited talk for Seeing Tomorrow's Services: A Panel on
Service Design, San Francisco (2009, March 19).
Discipline in Service Science and
Service Science Teaching
Invited plenary talk at Six Universities Joint Workshop,
Tsukuba University, Japan (2008, October 27).
A Systems Approach to Service
Science Research
Invited plenary talk at Service Science Faculty
Workshop, National Tsing Hua University, Taiwan (2008, June 16).
Document Engineering in User
Experience Design,
Invited keynote talk at DocTrain West 2008 (2008, May 8).
Patents,
Entrepreneurship, and Innovation: A Case Study.
University of California, Berkeley Law School IP
& Entrepreneurship Symposium, (2008, March 7).
Bridging the "Front Stage" and
"Back Stage" in Service System Design.
41st
Hawaii International Conference on System Sciences, (2008, January 8).
Service Innovation
Using Design Patterns
Frontiers in Service Conference, (2007, October 5).
Bridging
the "Front Stage" and "Back Stage" in Service System
Design.
IBM
Services Research Seminar Series, Hawthorne, NY (2007, September 28).
Bridging the
"Front Stage" and "Back Stage" in Service System Design
The New
Software Industry Conference (2007, April 30)
Service
Innovation Using Design Patterns
Berkeley-Tekes Service Innovation Conference (2007, April 28)
Document
Engineering (Invited Keynote Talk)
Society
of Technical Communication Annual Conference Philadelphia (2007, March 17)
What Is a
Service?
UC
Berkeley Services Science Lecture Series (2007, January 16)
Bridging
the "Back Stage" and "Front Stage" in Service Systems
I-Conference
2006
Ann Arbor, MI (2006, October 16)
Services
Science at UC Berkeley
SSME - Education for
the 21st Century IBM
Palisades, NY (2006, October 7)
Services
Design -- Connecting the Back Stage and Front Stage
UC
Berkeley Services Science Lecture Series (2006, September 14)
Model-Based
Service Innovation
2nd Annual Meeting on
"The Art and Science of Services," Madrid Spain (2006, May)
Document
Engineering in Services Science
2nd Annual Meeting on
"The Art and Science of Services," Madrid Spain (2006, May)
The
Services Connection.
SOA
Executive Forum
New York (2006, May)
Document
Engineering: Designing Documents for Transactions and Web Services.
OASIS
Technical Symposium
San Francisco (2006, May)
Designing
a SSME Discipline and Curriculum at UC Berkeley
Workshop
on Education for Service Innovation, Washington DC (2006, April)
Reality
Check.
SOA
Executive Forum
San Francisco (2006, March)
Modeling
Methods and Artifacts for Crossing the Data/Document Divide.
IDEAlliance XML 2005 Conference, Atlanta, GA (2005,
November).
Document
Engineering: Designing Documents for Transactions and Web Services
IDEAlliance XML 2005 Conference, Atlanta, GA (2005,
November).
Document
Engineering at UC Berkeley
AIIM Executive Summit, Sonoma, CA (2005,
September).
Document
Engineering: Models, Tools, and Artifacts for Crossing the Data/Document
Divide.
Washington DC XML
Users' Group. Washington DC (2005, May).
Document
Engineering and User-Centered Design
XML.GOV XML
Community of Practice. Washington DC (2005, May).
Document
Engineering: Designing Documents for Transactions and Web Services
OASIS
Technical Symposium,
New Orleans, LA (2005, April).
Document
Engineering: Crossing the Data/Document Chasm in Information Modeling
The
Gilbane Conference on Content Management. San Francisco, CA (2005, April).
Document
Engineering: Analyzing and Designing the Semantics of Business Service Networks
IEEE EEE05
International Workshop on Business Services Networks. Hong Kong (2005,
March).
Document
Engineering
IBM
Symposium on Services Science IBM T. J. Watson Research Center. Hawthorne,
NY (2004, May).
Document
Engineering
Symposium
on The Coevolution of Technology-Business Innovations. IBM Almaden Research
Center, San Jose, CA (2003, September).
The Berkeley XML
Application Infrastructure and the "Center for Document Engineering"
University of California
Computing Services Conference. Irvine, CA (2003, August).
Document
Engineering for Web Services and E-Business.
IBM T. J. Watson Research Center. Hawthorne, NY (2003,
March).
Document Engineering for
Web Services and E-Business.
Software Development Forum WSXB SIG. San Francisco, CA
(2003, February).
Patterns
and Reuse in Document Engineering.
IDEAlliance XML 2002 Conference.
Baltimore, MD (2002, December).
The
Document Strikes Back (Invited keynote lecture)
32nd Annual Meeting
of the Society for Computers in Psychology, Kansas City, MO (2002,
November)
Document
Engineering for e-Business.
ACM Symposium on Document Engineering. McLean, VA (2002,
November).
XML
standards as the foundation for e-business (Invited keynote lecture)
XML Enabled E-business Conference, Johannesburg South Africa
(2001, June)
Standards
for interoperable applications
Application Integration: Moving Toward Total Business
Integration (Gartner Group conference), San Francisco (2001, May)
Do
exchanges really matter?
Red Herring Venture 2001 Conference, Lake Tahoe CA (2001,
April)
XML
and interoperability
e-Link Conference, New Orleans (2001, April).
How
XML enables e-markets and interoperability
Invited lecture for Computer Science class on
"E-commerce and the Internet" (CS 155), Yale University (2001,
March).
XML
and interoperability.
e-Link Conference, Berlin (2001, February).
XML
101.
Commerce Café global webcast. (2001, January)
XML
and Electronic Commerce
Tutorial at Graphics Communication Association XML'2000
Conference, Washington DC (2000, December).
XML
and Interoperability.
Invited lecture at the Chinese Academy of Sciences, Beijing
(2000, December).
XML
for Internet markets and trading communities: Problems and prospects.
Petroleum Industry Data Exchange (PIDX) e-Biz Conference,
Austin TX (2000, October).
XML and
EDI: Peaceful Co-existence.
B2B Integration Strategies and Solutions Conference
(Brainstorm Group), San Francisco (2000, October).
The
B2B shakeout: Which Net business models will survive?
Panel at Leading Edge Conference (UC Berkeley Haas Business
School (2000, September).
XML
technology and B2B standards.
e-Link Conference, Las Vegas (2000, September).
XML,
document engineering, and e-marketplaces.
Utility Industry Group e-Commerce
Conference, Columbus OH (2000, August).
XML
for Internet markets and trading communities.
NACHA Financial Council Conference, Key West FL (2000,
March).
Building
an open and flexible trading community with XML.
e-Link Conference, London (2000, February).
XML
for Internet markets and trading communities: Problems and prospects.
Invited keynote at X12 Trimester Meeting, Denver CO (2000,
February).
How
XML enables Internet marketplaces and trading communities.
Graphics Communications Association XML'99 conference.
Philadelphia, PA (1999, December).
How XML
enables Internet marketplaces and trading communities.
Invited technical keynote for conference on XML and the
Legal Foundations for Electronic Commerce, Southern Methodist University School
of Law, November 1999.
XML and
Electronic Commerce,
Tutorial at eGov Conference,
Washington, D.C. (1999, June)
XML
and eCo.
Presentation at CommerceNet Korea
Annual Conference, Seoul, Korea. (1999, June)
XML
and Electronic Commerce,
Tutorial at Graphics Communication Association XTech Conference, San Jose CA (1999, March).
XML,
Common Business Library, and Catalog Interoperability.
Keynote Presentation at CommerceNet
Taiwan Annual Conference, Taipei, Taiwan (1999, February).
The
Future of XML: "Plug and Play" Commerce.
German Research Organization (DFG) Conference on XML,
Frankfurt University (1999, January).
XML
in Electronic Commerce - Through the Rearview Mirror and Crystal Ball.
Presentation at the Open Group Conference, Global e-Business
to e-Business, Santa Clara CA (1999, January).
XML
and Electronic Commerce — A Progress Report.
Presentation to CommerceNet Japan,
Toyko. (1998. November).
The
XML Revolution in Electronic Commerce.
Invited presentation at Nihon Unisys 10th Information
Management Forum, Tokyo. (1998, November).
Plug
and Play Commerce.
Presentation at Graphics Communication Association XML'98
Conference, Chicago. (1998, November).
XML
and Electronic Commerce.
Tutorial at Graphics Communication Association XML'98
Conference, Chicago. (1998, November).
The
XML Revolution in Electronic Commerce.
Presentation at Strategic Solutions: ITAA Annual Conference,
Colorado Springs. (1998, October).
University
Research, Technology Transfer, and Entrepreneurship.
Presentation at Governor's Symposium for a Hi-Tech Hawaii,
Honolulu. (1998, October).
Document
Standards and Technologies for Commerce Applications.
Presentation at Seybold Web Publishing Conference, San Francisco.
(1998, September).
Technology
Foundations for Electronic Commerce.
Invited lecture for "Electronic Commerce" course
at the Law School, University of California, Berkeley. (1998, August).
The
XML Revolution.
Keynote address for XML@Intel, Santa
Clara CA. (1998, August).
Common
Business Languages in Electronic Commerce.
Presentation at Internet World. Chicago. (1998, July).
Implementing
Domain-Specific Commerce Languages with a Common Business Library.
Presentation at International Workshop on Component-Based
Electronic Commerce, University of California. Berkeley. (1998, July).
The
XML Revolution.
Keynote address for Italian Forum on Electronic Commerce,
Milan Italy. (1998, June).
XML
and Electronic Commerce.
Tutorial at CommerceNet Japan XML
Conference, Tokyo. (1998, June).
XML
{and, or} EDI.
Presentation at Internet for Mass Merchandising Conference,
Scottsdale AZ. (1998, May).
The
XML Revolution.
Invited presentation for the School of Information and
Computer Sciences, University of California, Irvine. (May,
1998).
XML:
Applications that Work.
Presentation at XML Xposed,
Boston. (1998, May).
The
XML Revolution.
Invited presentation for SIMSposium,
School of Information Management and Systems, University of California,
Berkeley. (1998, April).
XML,
EDI, and Electronic Commerce.
Presentation at CNET Web Builder Conference, San Francisco.
(1998, April).
Interoperable
Electronic Commerce.
Presentation at Workshop on Electronic Commerce, National
Institute of Standards and Technology, Bethesda MD. (1998, March).
XML
in eCo and Common Business Language.
Presentation at XML— The Conference, Seattle WA. (1998,
March).
Document
Systems and Electronic Commerce Strategies.
Presentation at Documation, Santa
Clara CA. (1998, March).
Common
Business Language and XML.
Presentation at CommerceNet
Quarterly Meeting, Palo Alto. (1998, March).
The
XML Revolution.
Presentation at US/Japan Electronic Commerce Summit, Maui
HI. (1998, January).
Internet
Commerce.
Invited lecture for "Cyberlaw" course at the Law
School, University of California, Berkeley. (1997, February).
Lobbies
and Cubicles: Contrasting Production Models for New Media Publishing.
Presentation at Documation. Santa
Clara, CA. (1997, February).
Sustainable
Web Publishing.
Seminar at SGML'96. Boston, MA. (1996, November).
Sustainable
Production Models for Online Publishing.
Presentation at New Media Publisher's Forum. New York, NY.
(1996, September).
Tools
for Internet Publishing.
Presentation at DCI Internet Expo. Chicago, IL. (1996,
June).
SGML,
HTML, and Internet Publishing.
Presentation at GCA Print Media Executive Conference, Coral
Gables, FL. (1996, February).
Electronic
casebooks.
Invited lecture at Association of American Law Schools
Annual Meeting — New Technology Workshop, New Orleans. (1995, January).
HTML: Poison or Panacea?
Organizer and moderator of panel at European Conference on
Hypermedia Technology. Edinburgh, Scotland. (1994, September).
The
business of hypertext.
Organizer and moderator of panel at Fifth ACM Conference on
Hypertext: Hypertext '93. Seattle, WA. (1993, November).
Successful transition to
SGML.
Fifth ACM Conference on Hypertext: Hypertext '93. Seattle,
WA. (1993, November).
Building
the online publishing industry.
Organizer and moderator of panel at Online Publishing '93.
Pittsburgh, PA. (1993, March).
The
vision of online documentation - and getting there.
Keynote address for the Space Coast Documentation
Conference. Melbourne, FL. (1992, November).
A
re-engineering framework for multimedia publishing.
Presentation at Seventh International Conference and
Exposition on Multimedia and CD-ROM. San Francisco, CA. (1992, March).
Structure,
navigation, and hypertext: The status of the navigation problem
Panel presentation at Third ACM Conference on Hypertext:
Hypertext '91. San Antonio, TX. (1991, December).
When
worlds collide: Reconciling the research, marketplace, and applications views
of hypertext.
Organizer and moderator of panel at Third ACM Conference on
Hypertext: Hypertext '91. San Antonio, TX. (1991, December).
What
makes online text usable?
6th Annual Conference on Electronic Text Research. Centre
for the New Oxford English Dictionary and Text Research, University of
Waterloo, Ontario, Canada. (1990, October).
Webinar on “Teaching
Children about Organizing.” Recorded
2 December 2021
Webinar on "The
Discipline of Organizing Content" . Recorded 5 May 2014
Webinar on "The
Discipline of Organizing" hosted by Scott Abel. Recorded 20 June 2013.
Video
interview with Roger Bingham for The Science Network. Recorded 13 August
2010 at the annual conference of the Cognitive Science Society held that year
in Portland, Oregon.
Interview
by Duane Nickell on "Duane's World" Adobe TV episode. This
episode was recorded 12 July 2008 at the annual "Foo Camp" held at
the O'Reilly home offices in Sebastopol, California. Published 15 August 2008.
Interview
about Document Engineering and the User Experience with Tom Johnson of
"I'd Rather be Writing," Recorded 8 May 2008 at DocTrain
West Conference, Vancouver BC.
Interview about
Document Engineering and other topics in Phil Windley's IT Conversations
series. Recorded 19 June 2007.
Interview about UC
Berkeley Information and Service Design Program (along with AnnaLee Saxenian) in Jon Udell's "Interviews with Innovators" series.
Recorded 11 April 2007.
Interview
about document engineering and business patterns in Jon Udell's
InfoWorld podcast series. Published 11
April 2007.
Documents and
document engineering -- Interview with Ed Stevenson of Really [ ] Strategies. Published 29 March 2006.
The
document/data divide -- Interview with Ed Stevenson of Really [ ] Strategies. Published 30 March 2006.
Document
anthropology and archaeology -- Interview with Ed Stevenson of Really [ ] Strategies. Published 21 March 2006.
You call that a standard?-- Interview
with Martin LaMonica in C|NET Newsmaker series. Published 28 April 2004.
- Everything is Organized
(S’21)
- Sensemaking and
Organizing (S’18, S’19, F’19, S’21)
- Information Organization
& Retrieval (F'05, F'06, F'07, F'08, F'09, F'10, F'11, F'12, F'13,
F'14, F'15, F'16)
- New Perspectives on Organizing Systems (S'15, F'15,
S'16)
- Principles and Patterns of Organizing Systems [with
Erik Wilde] (S'11)
- The Future of E-Books (F'12, S'13, F'14)
- Integrative Workshop [with several other ISchool
Faculty] (S'11)
- Information Systems and Service Design (F'08, F'09,
F'10)
- Information Organization Lab [With Nick Doty and Ryan
Greenberg] (F'09)
- The Information and Services Economy [with Anno Saxenian] (F’07)
- Services Science Lecture Series [with Anno Saxenian & Erik Wilde] (F'06, S'07)
- XML & Modeling [with Erik Wilde] (F'06)
- Model-Based User Interfaces [with Alex Milowski] (F'04)
- XML Foundations (F'03, F'04, F'05)
- Technology and Policy [with Pamela Samuelson] (F'03)
- Effective Communication and Career Management
("The Secrets of Consulting") (F'03)
- Document Engineering (S'02, S'03, S'04, S'05, S'06,
S'07, S'08)
Last
modified 30 September 2022